Summerhill Hotel

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Reviews of Summerhill Hotel

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  Kylie Frank Added January 01, 2023

  ★ ★ ★ ★ ★
  Had lunch here today and it is a pleasure to be here. The staff there are always so friendly, I put a couple of bets on at the tab and the new girl there had the most friendliest smile and attitude, much nicer than the Indian male who is always rude.
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  Angel A Added December 31, 2022

  ★ ★ ☆ ☆ ☆
  Lousy food. I decided to get a parmigiana into me. Absolutely starving after walking every aisle at the local Kmart store. As you may imagine we were starving hungry. Both of us ordering the same meal with similar ill encounters.
  Chicken was pink in the centre and the crumbing overly crispy and over done.
  Salad was soggy and the fries tasted uncooked
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  Shantel Stray Added December 30, 2022

  ★ ☆ ☆ ☆ ☆
  Went here tonight with the fam, 3 Parmas and one steak medium. Steak came well done so I went up and complained and asked for my money back as it is a reoccurring thing, the manager argued that it was medium even though had no pink colour at all. I always ask for medium so I think I would know what it should look like. They then said they couldn’t refund and gave a $25 voucher even though I paid $36 for the steak, so now I’m loosing money. I then complained again and they asked if we wanted a jug of coke and we said no due to the loss of appetite and just wanted the full refund. They further said no we can’t give the remaining amount on a voucher. The staff were also laughing at our complaints. What a disgrace from the staff and business.
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  Nick Richardson Added December 21, 2022

  ★ ☆ ☆ ☆ ☆
  Dinner tonight was not a great experience.
  
  Firstly, the girl on the counter was friendly enough, but didn’t have knowledge around drinks or food. Which is fine we all have to learn, but she had no support immediately around her to ask.
  
  Ordered an onion rings as an entree for the table to share, kristy was the server for the meals, the mains showed up and I said I don’t think they are ours we ordered an onion rings to come out first, she responded with well these are ready and the onion rings aren’t so they will
  Come out when they’re ready.
  
  We ordered 2 parmys chips and salad and side of mushroom gravy which is $3, when they arrived it was plain gravy. This point was raised with Kristy who said “ well the ticket in the kitchen said plain. That’s why you got plain.” We advised her the ticket was incorrect and asked to her to change it, which seemed like a major inconvenience for her.
  
  Lastly, there was a seafood basket on the specials beside the till, prior to ordering it, I asked what was in it. Was advised, fish, prawns, calamari and scallops. What arrived was processed “prawn cutlets”, what they called the scallops are known at the fish and chip shop as seafood bites, rounds of processed seafood extender, the calamari was the processed “squid” rings and the fish is still unknown, all of it completely disgusting.
  
  I get that sometimes food isn’t wonderful, there’s issues with suppliers and mistakes happen, BUT the attitude and blatant hostility around it was unnecessary.
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  Qawaq Aaliyah Dare Added December 18, 2022

  ★ ☆ ☆ ☆ ☆
  Ordered a meal delivered from Uber eats and it was exceptionally disappointing.
  I got a steak with chips and salad and I requested a medium steak, they gave me a well done chewy one that was burnt around the edges. It was horrible so after a couple bites I was done. They packed the salad on top of the hot meal so by the time it arrived it was warm and all wilted so couldn’t eat it. I asked for extra seasoning on my chips and they had practically none so they were bland and not enjoyable to eat.
  Also ordered their Mac and cheese which was cold and all gluggy, the flavour was not nice at all either.
  Onion rings were ok but definitely won’t be ordering again.
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  Paul Oneil Added August 08, 2017

  ★ ★ ★ ★ ★
  Nice place to relax , have had plenty of meals here always been good and tasty would recommend this to anybody .Staff are so friendly and polite .

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